FAQ – Frequently Asked Questions
When is the Grand Hall – Wandelhalle open?
The Wandelhalle is open 24 hours a day, 365 days a year. For the opening hours of retail shops and restaurants, please refer to the information provided by the respective shops and restaurants. You can find this information in the map of the Grand Hall – Wandelhalle.
Are the retail shops and restaurants in the Grand Hall – Wandelhalle also open on Sundays and public holidays?
Yes, the retail shops and restaurants are also open on Sundays and public holidays. For the exact opening hours on Sundays and public holidays, please refer to the information provided by the respective shops and restaurants.
Which shops can I find in the Grand Hall – Wandelhalle?
In the Grand Hall – Wandelhalle you will find a wide selection of retail shops.
Are there dining options in the Grand Hall – Wandelhalle?
Yes, there are numerous dining options to cater to your needs.
Are there parking facilities around the Grand Hall – Wandelhalle?
There are numerous parking options around Hamburg Central Station, though fees may apply. Information about parking spaces can be found on the Hamburg Central Station website.
How far are the Port of Hamburg and the cruise terminals from the Grand Hall – Wandelhalle?
The Grand Hall – Wandelhalle serves as both an arrival and departure point for millions of cruise passengers. The Port of Hamburg and the cruise terminals Steinwerder, Altona, and Baakenhöft are located about 3 km away. You can reach the port and the cruise terminals quickly and conveniently by S-Bahn, U-Bahn, taxi, or Uber. In most cases, the cruise lines provide a shuttle bus for passengers. Public transport, taxis, Uber, and the bus terminal are all within less than a 5-minute walk.
Are there services such as banks or travel centers?
Yes, there is a DB Travel Center towards the Theaterallee exit. Reisebank is represented in the Grand Hall – Wandelhalle with ATMs. These are located in the entrance hall / Glockengiesserwall.
How is the Grand Hall – Wandelhalle connected to long-distance and public transport?
The Grand Hall – Wandelhalle is the central hub of Hamburg Central Station. All long-distance train platforms, as well as the S-Bahn, U-Bahn, and the bus terminal, are within walking distance. You can access all long-distance train platforms directly from the Grand Hall – Wandelhalle.
Is there a pharmacy in the Grand Hall – Wandelhalle?
Yes, from allergies to zinc deficiency: in addition to the usual pharmacy range, our pharmacy also offers many health-related services.
Are events held in the Grand Hall – Wandelhalle?
Yes, the Grand Hall – Wandelhalle is a popular venue for special events. You can find information about them under News here on the website.
Are there lockers in the Grand Hall – Wandelhalle?
Yes, there are two well-lit and monitored locker facilities in the Grand Hall – Wandelhalle. They are accessible 24 hours a day.
DB Lost & Found
You can reach the DB Lost & Found office in Hamburg Altona by phone at 040 39182857 or by email at fundstelle.hamburg@deutschebahn.com.
Restroom facilities
You will find restrooms on the 1st floor of the Wandelhalle (access through the Food Court), as well as at platform 14, and a barrier-free restroom facility at the Hachmannplatz entrance. The restrooms are open from 6:00 am to 11:00 pm.
Federal Police
The Federal Police responsible for the station can be reached at the Federal Police station at Hachmannplatz 16. The phone number is 040 3096810.
In general, you can reach the police by dialing the emergency number 110.
Station Mission
You will find the Station Mission to the right of the main entrance of the Grand Hall – Wandelhalle at Glockengiesserwall 7. The phone number is: 040 855984040.
Management Wandelhalle Hamburg
You can reach the management of Wandelhalle Hamburg at:
Email: info@wandelhallehamburg.com
– Tel. 040 20006300